Shipping Policy

Dispatch & Delivery

We ship from the warehouse closest to you. US orders are dispatched from our US warehouse. UK orders are dispatched from our UK warehouse. Your order does not cross a border, so there are no import charges and no customs delays.

Orders placed before 9am on a working day are dispatched the same day. Orders placed after 9am, or at the weekend, are dispatched on the next working day.

Delivery within the United States

  • Dispatched from our US warehouse — domestic delivery, no customs.
  • Free express tracked & signed delivery on orders of $49 and over.
  • Orders under $49: express tracked & signed delivery is $15.
  • Every order ships tracked. You receive a tracking link by email the moment your parcel leaves the warehouse.

Delivery within the United Kingdom

  • Dispatched from our UK warehouse.
  • Free delivery on every order — no minimum spend — by Royal Mail Tracked 24, a next-working-day tracked service.
  • You receive a tracking link by email the moment your parcel leaves the warehouse.

Delivery to Canada and Australia

  • Free express tracked & signed delivery on orders of $49 and over.
  • Orders under $49: express tracked & signed delivery is $25.
  • Duties and taxes are on us. The price you pay at checkout is the price you pay — there is nothing to settle with the courier at your door.

Other countries

  • We ship internationally using tracked services. Shipping cost and available options are shown at checkout for your address.
  • Where local import duties apply, any charge is shown to you at checkout before you pay.

If your order has not arrived

Check your tracking link first — it carries the carrier's live estimate. If the tracking has not updated for several working days, contact our team with your order number and we will chase the carrier for you.

If a parcel is returned to us as undeliverable because the address was incorrect or the carrier could not deliver, we will re-ship it or refund you. Re-shipping an order to a corrected address incurs a second shipping charge.

Damaged in transit

If your order arrives damaged, contact us within 24 hours. We need photographs of the damage and the packaging to make a claim with the carrier, so please keep everything until the claim is settled. Following these steps is what allows the carrier to accept liability.

Wrong item received

Mistakes are rare but they happen. If you receive the wrong item, we will refund you or send the correct item, and we cover the return shipping. The item needs to come back in saleable condition with the seals intact.

Returns and refunds

Returns are covered separately in our refunds & returns policy. Refunds are issued to the payment method you used at checkout.

Payment

We accept all major credit and debit cards, PayPal, Shop Pay, Klarna and Clearpay. Available options vary by country and are shown at checkout.

Terms

Prices can change at any time, but a change never affects an order we have already confirmed and dispatched. All orders are subject to stock availability. We reserve the right to cancel an order; if we do, we will contact you and refund the full amount to your original payment method.

Delivery estimates are guides, not guarantees. We are not responsible for delays caused by circumstances outside our control, including carrier disruption and severe weather.

Questions about a delivery? Talk to our team — we would rather sort it out early.